Within our coverage areas, it typically takes up to 3 days to complete the entire setup and make the connection go live. Our dedicated team works efficiently to ensure a smooth and timely installation process.

Absolutely! We understand that your needs might change over time. You can upgrade your plan by contacting our customer support team. They will guide you through the available options and help you choose a plan that suits your requirements.

We provide Real IP address. However, it's important to note that Real IP addresses are limited in availability. Therefore, there is an additional fee associated with obtaining them. The cost for each Real IP is 299 Tk. (including 5% VAT) per month

We offer various convenient online payment methods for settling your monthly bill: bKash: You can pay your bill through bKash by accessing the Payment/PayBill option in your self-care account or from bKash App. Rocket: USSD can also be used for making payments. Cards: We accept payments through major cards such as VISA, MasterCard, AMEX, and DBBL Nexus. You can pay using this method through the self-care account. Cash Deposit to Southeast Bank: If you're located in the Dhaka or Chittagong (CTG) area, you have the option to deposit cash at Southeast Bank branches for payment.